Two male students collaborating on a mac laptop

Remote Computer Access for Novell

Access our computers remotely with an internet connection using your Novell login credentials. Easily use any of our apps and software, just like you would in our labs on campus.

Things to know before using remote desktop connection:

Use the following format to login:

Username: EICAD\yournovellusername
Password: yournovellpassword

You MUST use FIU’s VPN to access remotely. If you are unsure on how to connect to FIU’s VPN, find guided tutorials on how to connect below:
DUO Factor App
A Phone Call

Using the same computer as last time? Always use the computers available from the web page and download a new remote desktop file. Please ensure that the computer is available by checking EIC is not responsible for any work lost in case of a disconnection. 

Mac user? Install Microsoft Remote Desktop before logging in to connect.

Frequently Asked Questions/

Start here with common issues and their answers on how to connect remotely to our computers.

It says my credentials are incorrect.

Please ensure that you are using the following format when logging in:
Username: EICAD\yournovellusername
Password: yournovellpassword

Once you have done that, please ensure that you CEC/Novell password is up to date by going here to change it/reset it.

Can I download other software to the remote computers?

Legal downloads of software/programs are allowed, however the computers will not save this software once you log out and it will be wiped cleaned. Illegal/torrented software is strictly prohibited on FIU computers. Please click here for our computer lab policies/procedures.

I tried to use the same download I previously used and it's not working now or signs me off.

In order to guarantee the computer you used last time is still free or not under maintenance, please go to the list of computers available for remote access to ensure that yours is still available. 

Student Login >               Instructor Login >  

I am having issues with my VPN in order to access the computers remotely.

VPN must be enabled in order for you to access our computers remotely. You can find instructions here on how to setup 2-factor authentication and FIU’s VPN. Additionally, you can find video walkthroughs on how to set this up here, in our video library. 

Unfortunately, FIU’s VPN is managed by FIU Division of IT, so if you are still having issues connecting you will have to reach out to them at (305) 348-2284.

Help! I am still having issues connecting remotely to the computers.

If you are having trouble, please contact EIC Tech Shop or call (305) 348-3034.
You can also submit a support ticket through the EIC Help Desk here.

I have a mac and I cannot connect.

Please ensure that you have downloaded the Microsoft Remote Desktop app from the Apple store in order to access our labs remotely. You can download that app here